So I have been sitting in front of my computer from 8am this morning until now (1pm). What have I been doing? It’s called Crisis Control. Yes, it’s a big word that not a lot of wedding photographers are used to. But we do get our fair share of crises. Today was my turn.
I pride myself on having and maintaining a good reputation. And I work hard at it. I am careful of what I say and where I say it. I look after my clients and they in turn look after me. And because of that, I took a hard knock this morning.
It’s winter and it’s normal not to receive tons of enquiries. I didn’t think my quiet mailbox was strange in any way. It didn’t make me happy but it thought it was normal. I felt an urge to change a few things on my contact form today and while I was busy I saw a thing called ‘Log’. I never even knew such a thing existed and it contained all of the submissions I received on my contact form. Low and behold, my server had decided not to forward me any enquiries since the end of June.
And that is called a Crisis. More than 20 brides had emailed me, some ready to book me on the spot… they never got a reply. To all those who had to wait until this morning to get that email back – I sincerely apologize. I had a good cry, pulled up my socks and deleted my contact form. It has proven to be unreliable. I know lots of photographers still make use of it, but I hope you won’t mind the added effort in sending me a good ‘ol fashioned email :)
I know lots of you wanted me to photograph your wedding and now you have booked another photographer. And again, I’m really sorry. It won’t ever happen again – that I can promise all future clients. But I know everything happens for a reason and your weddings will be super fabulous!
I’m off to buy some chocolate (and wine). They say alcohol doesn’t solve problems, but Milk sure doesn’t either :)