Reputation (it grows with every failure) │ Wedding Photographer Cape Town

So I have been sitting in front of my computer from 8am this morning until now (1pm). What have I been doing? It’s called Crisis Control. Yes, it’s a big word that not a lot of wedding photographers are used to. But we do get our fair share of crises. Today was my turn.

I pride myself on having and maintaining a good reputation. And I work hard at it. I am careful of what I say and where I say it. I look after my clients and they in turn look after me. And because of that, I took a hard knock this morning.

It’s winter and it’s normal not to receive tons of enquiries. I didn’t think my quiet mailbox was strange in any way. It didn’t make me happy but it thought it was normal. I felt an urge to change a few things on my contact form today and while I was busy I saw a thing called ‘Log’. I never even knew such a thing existed and it contained all of the submissions I received on my contact form. Low and behold, my server had decided not to forward me any enquiries since the end of June.

And that is called a Crisis. More than 20 brides had emailed me, some ready to book me on the spot… they never got a reply. To all those who had to wait until this morning to get that email back – I sincerely apologize. I had a good cry, pulled up my socks and deleted my contact form. It has proven to be unreliable. I know lots of photographers still make use of it, but I hope you won’t mind the added effort in sending me a good ‘ol fashioned email :)

I know lots of you wanted me to photograph your wedding and now you have booked another photographer. And again, I’m really sorry. It won’t ever happen again – that I can promise all future clients. But I know everything happens for a reason and your weddings will be super fabulous!

I’m off to buy some chocolate (and wine). They say alcohol doesn’t solve problems, but Milk sure doesn’t either :)

Happy Weekend!

  • August 12, 2011 - 12:18 pm

    André van der Veen - OMW! That’s horrible Yolande, my heart really bleeds for you :'(

    I hope you’ve managed to still get some bookings, even though you’ve lost out on many.

    Did this problem creep in from the template you’re using or the contact form itself? Which contact form have you been using?ReplyCancel

  • August 12, 2011 - 1:09 pm

    Yolande Marx - André I’ve sent you an email!ReplyCancel

  • August 15, 2011 - 2:58 pm

    Mandy - ohh my word that’s the worst.. makes me bit my nails im off to go check my mail exchange now :( im sure the chocolate will help a little :)ReplyCancel

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